This Privacy Policy (this “Policy”) describes how Goose Holdings, Inc. and its affiliates (collectively, “Goose,” “we,” “our” or “us”) collect, use, process, and share personal information. This Policy applies to visitors and users (individually, “you”) of Goose’s websites, applications, social media accounts, and other services (collectively, the “Services”). Your use of the Services is also subject to the Goose Terms of Service located at www.goose.pet/terms-conditions (the “Terms of Service”). Definitions not defined in this Policy shall have the meanings set forth in the Terms of Service.
For California consumers, please find additional disclosures regarding this Policy set forth below.
The Services involve the sharing of personal information with third parties, including Service Providers. In some cases, these third parties may collect personal information directly from you and share it with us. Please note that this Policy does not otherwise cover the use of personal information by such third parties or their services, and we do not take responsibility for their privacy practices.
“Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For purposes of this Policy, “personal information” and “personal data” are used interchangeably.
As you visit or use the Services, we collect the following categories of personal information directly from you:
You may choose not to provide some of the personal information described above. However, many of the Services require some personal information to operate, so if you choose not to provide the personal information necessary to operate and provide you with a particular Service or feature of that Service, you may not be able to use that Service or feature.
We do not proactively collect sensitive personal information, such as health-related information. However, the Services include text boxes through which you may provide free-form narrative. Please be aware that information you freely submit in these boxes may reveal to us or to Service Providers with which we or they share information (as detailed in the How Goose Shares Your Information section, below) certain information that may be considered sensitive personal information under applicable law. This information is not used by us for the purpose of marketing or advertising products to you. In addition, certain features of the Services may prompt your device or browser to request access to your precise geolocation information, which may be considered sensitive personal information. Precise geolocation is not processed absent you granting permission through your device or browser. Sensitive personal information you voluntarily submit is processed on the basis of your consent, which you may revoke at any time by contacting us at the details set out in the How to Contact Goose section below.
As you use the Services, we generate certain personal information about you, including through automatic data collection and by inferences based on the information we collect about you and your activity. We may automatically collect information about your interactions with the Services or communications you receive (such as e-mail) using certain technologies, such as cookies, web beacons, and other technologies. We generate the following categories of personal information about you:
We may also receive certain categories of personal information from third parties, such as third-party websites, applications, social media networks, and services (which may include publicly-available sources; each of these is a “third-party source”), our affiliates, Service Providers, and other third parties. If you are an existing Goose customer, we will combine this information with information we collect through the Services and use and share it for the purposes described below. The categories of personal information we may obtain from third parties include:
We aggregate personal information collected directly from you, information generated about you by us, and information obtained from third parties (with your consent, where required) with personal information collected about other users in order to produce general statistics and generalized information that cannot be linked to you or any other specific user. Information that has been aggregated and de-identified is no longer considered “personal information” and may be subsequently used for any purpose.
We may process information that cannot be linked to you or any other specific user using any means available to us, either because it was collected anonymously or has been subsequently anonymized. Information that is anonymous or has been anonymized is no longer considered “personal information” and may be subsequently used for any purpose.
We use your personal information for the following purposes (“Purposes”), to:
You have choices about your personal information, and in some circumstances, you may have the right to opt out or object to our uses of your personal information for these Purposes. For more information, or to exercise these or other rights (where available), see the Your Choices and Rights section below.
Consistent with the above Purposes and as permitted by applicable law, we may communicate with you via electronic messages, including e-mail, text message, or mobile push notification to:
With your consent, where required, we may contact you at the mobile phone number that you provide to us by way of direct dial calls, autodialed and prerecorded message calls, text messages and push notifications in connection with the above Purposes.
We may access communications and may use automated means to review, scan, and analyze communications for security purposes, fraud prevention, compliance with legal and regulatory requirements, investigations of potential misconduct, product development, and improvement, research, or customer or technical support. We reserve the right to (i) block the delivery of or transmission of or access to the communications; (ii) block your access to the Services in-product communication feature; or (iii) review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you, us, or Service Providers.
Notwithstanding anything to the contrary contained in this Policy, no mobile information will be shared with third parties/Goose affiliates for marketing/promotional purposes. All of the above categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For purposes of European Union law and similar data protection regimes, we generally act as a data controller, meaning we determine the purposes and means of processing your personal information through the Services. Under certain circumstances, however, Service Providers may engage us to provide them with certain processing services related to information owned or controlled by the Service Provider. We seek assurances from Service Providers that they will process information in accordance with applicable laws, but we are not responsible for any Service Provider's use of information (including information used by its affiliates and its own service providers) for which it is an owner or controller. To learn more about how a particular Service Provider may use such information, you should review its privacy notice.
When we process your personal information, we rely on the following legal bases:
To the extent that a legal ground described above would not apply to the processing of your personal information by us, we will seek your consent for such specific purpose in accordance with applicable law (such as sending direct marketing messages by electronic means, like e-mail, without an exception from the requirement to obtain consent).
We disclose the personal information we collect (or otherwise generate or obtain) as follows:
In some circumstances, you may have the right to opt-out or object to our sharing of your personal information with certain third parties. For more information, or to exercise these or other rights, see the Your Choices and Rights section below.
When you make a request through the Services or through a Service Provider, such as a Service Provider reservation or making a payment to a Service Provider through the Service, we necessarily provide certain categories of your information to the Service Provider to facilitate that request. This information may include your name, profile, your phone number, any special requests, information or comments that you choose to submit (if any), and your email address. Your information is provided to the Service Provider, just as it would be if you contacted the Service Provider directly. Service Providers may send you text messages regarding your request. Payment information in its raw form is not shared with the Service Providers. Payment information is shared in a way to enable additional payments to the Service Provider, via Goose’s Payment Services, for the current or future booked services on Goose, but not in a way that would allow the Service Provider to use the payment information for any other reason and not anywhere except on the Goose platform.
In addition to providing you with more customized Services, we may receive certain information from Service Providers from their Point-of-Sale terminals that we analyze to provide aggregate information to the Service Provider about their customers.
We also share with Service Providers summary reports of feedback from customers. If you provide comments about a Service Provider through the Services, these comments may be shared with or may be accessible by that Service Provider, and the Service Provider may respond to you. We will not tie your comments with other information that can identify you directly, but a Service Provider may be able to tell who you are from your comments, particularly if you give your name in the comments or provide contact information, such as an e-mail address.
We act as a processor or service provider for Service Providers in certain circumstances as described above (see above for more detail on Our Role as Data Controller and Data Processor). In providing these services to Service Providers, we may, at the direction of the Service Provider, share certain of your information with the Service Provider’s affiliates, or other entities associated with the Service Provider and/or persons or entities that provide services to the Service Provider (the “Service Provider Group”) for the following purposes:
For more information, please feel free to contact the Service Providers with which you reserve services, or contact us using the contact information listed in the How to Contact Goose section below. To learn more about your choices related to how we share your information with Service Providers, please see the Your Choices and Rights section below.
We share your information with our affiliates and subsidiaries. We may share your information with our affiliates for the following reasons, to:
To learn more about your choices related to how we share your information with our group companies, please see the Your Choices and Rights section below.
We share your information with other third-party business partners for their own marketing purposes. These third parties include online advertisers or ad tech companies, who may provide you with targeted advertising and marketing communications, where permitted under law. The information we share includes information collected through your use of the Services (e.g., reservations for Service Provider services or other purchases) and information we collect about you through the use of cookies and similar technologies (e.g., information about the websites you visit; information about your searches).
To learn more about your choices related to how we share your information with our business partners, please see the Your Choices and Rights section below.
The Services allow you to connect and share your actions, comments, content, and information publicly or with friends. The Services may also allow you to connect with us on, share on, and use third-party platforms, including those on which Goose has a presence. Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. Goose also does not control the privacy practices of third-party platforms. Please contact those sites and services directly to learn about their privacy practices.
To use certain Services (such as to make reservations with Service Providers; to make payments to Service Providers; and to purchase other products or services), we require credit or debit card account information. When you submit your credit or debit card account information through the Services, we share that information with the associated Service Provider, third-party payment processors, and other third-party service providers (including, but not limited to, vendors who provide fraud detection services to us and other third parties) to the extent necessary to meet our contractual obligations to you (e.g., to secure your reservation or make a payment to a Service Provider, where required), to meet our legitimate interests in preventing fraud and other misuse of our platforms, or with your consent where this is required by law. In particular:
We share information with third-party vendors, consultants, and other service providers who perform services or functions on our behalf (e.g., hosting or operating the Services, data collection, reporting, ad response measurement, site analytics, data analysis, delivering marketing messages and advertisements, processing credit card payments, and providing fraud detection services). We do not authorize these third parties to use or disclose your information for purposes other than for which it has been provided. We require these third parties to maintain and implement security measures to protect your information from unauthorized access or processing.
If you provide us with your consent to use Functional Cookies and, therefore, Google Analytics, we use Google Analytics to continuously optimize our website. We use Google Analytics to collect aggregated, anonymous data. This data helps us understand how customers use our platform and identify opportunities for improvement. Google Analytics anonymizes your IP address to protect your data. No other personal data is collected that would allow an identification. The legal basis for this data processing is Article 6 (1) lit. a GDPR. You may withdraw your consent to the described data processing by Google Analytics here: https://tools.google.com/dlpage/gaoptout/?hl=en-GB.
Google Analytics is a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. Google Analytics cookies and similar technologies that are stored on your terminal device enable an analysis of your use of this website. This information is used to evaluate your use of the website and to compile reports on website or app activities. The processing of the data after its transmission by Goose to Google is carried out by Google as the sole data controller. In this context, Google, as the sole data controller, may store data about you in the USA. The European Court of Justice has determined that the USA provides for an insufficient level of data protection. In this context, there is a risk that your data may be processed by US institutions or authorities for control and monitoring purposes without you having an adequate legal remedy against this.
Goose maintains commercially reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, please note that no internet transmission can ever be completely guaranteed to be secure, and so we encourage you to take care when disclosing personal information online and to use readily available tools, such as internet firewalls, secure email, and similar technologies to protect yourself online.
You play an important role in keeping your information secure. You should not share your username, password, or other security information for your Goose Account with anyone. If we receive instructions using your username and password, we will assume you have authorized the instructions. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of your Account has been compromised), please contact us immediately as detailed in the How to Contact Goose section below.
When your credit or debit card account information is being transmitted to the Services or through the Services, it will be protected by cryptographic protocols. To be clear, Goose does not itself store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. We use third-party payment processors that are the controllers of your credit card information. Our contracts with third parties that receive your credit or debit card account information require them to keep it secure and confidential.
However, we cannot guarantee that transmissions of your credit or debit card account information or your other information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Goose and our third-party service providers. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for the disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control.
We may retain your personal information for as long as your Account is active and for a period of time thereafter to allow you to re-activate your Account without loss of information. We may also retain your personal information as necessary to:
When you use or visit the Services, we collect information about your usage and activity using cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own cookies. We and our third-party service providers, our affiliates, and other business partners may also place web beacons for these third parties. The use of these technologies by third parties is subject to their own privacy policies and is not covered by this Privacy Policy, except as required by law.
You can exercise choices regarding cookies set through our websites or the Services, as well as other types of online tracking and online advertising, by adjusting your browser settings. Currently, we do not employ technologies that recognize “do-not-track” signals from your browser. However, if you enable opt-out preferences at the browser level through global privacy control, the Services will treat this signal as a request to opt out of the selling or sharing of your data collected through cookies for interest-based advertising purposes.
As explained in more detail in the Information Goose Collects and Uses section above, we collect information about your location if you enable location services through the settings in your mobile device, or with your consent, as may be required by law. You can change the privacy settings of your device at any time to turn off the sharing of this location information with the Services. If you choose to turn off location services, this could affect certain features of the Services. If you have specific questions about the privacy settings of your device, we suggest you contact the manufacturer of your device or your mobile service provider for assistance.
You can opt out of such sharing by changing your Goose Account preferences. You may also send such opt-out requests to us as described in the How to Contact Goose section below.
If you have created an Account with us and would like to update the information you have provided to us, you can access your Account to view and update your information. You may also contact us as described in the How to Contact Goose section below.
In addition to the rights described above in this section, you may have the following additional rights regarding your personal information, depending on where you reside and applicable local law:
If you wish to exercise legal rights you may have under applicable law, please submit your request to support@goose.pet. So that we can better process your request, please provide the e-mail address you use to log into your Goose Account. If you do not have a Goose Account, please provide the email you used to make requests or to use the Services.
Some jurisdictions also permit you to appeal a decision made with respect to your exercising of your privacy rights. If you wish to appeal a decision to a request you have made, please send your appeal request to support@goose.pet.
Where applicable, you may also have the right to register a complaint to your local data protection authority. For residents of the EU and UK, contact information for the EU data protection authorities can be found at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm. For residents of Australia, if you are not satisfied with the outcome of your complaint after first contacting us, you may wish to contact the Office of the Australian Information Commissioner; for more information, please refer to http://www.oaic.gov.au.
These disclosures describe how Goose collects, uses, processes, and discloses personal information of California consumers and the rights you may have under California law. These disclosures are intended to supplement Goose’s Privacy Policy with information required by the California Consumer Privacy Act.
California law requires that we describe the personal information we collect about California consumers, including by identifying specific categories of information. As we describe in more detail in the Information Goose Collects and Uses section of this Policy, we have collected the following categories of personal information in the past 12 months:
For information about the categories of sources from which we obtain personal information, or for additional details about the specific types of personal information we collect, please refer to the “Information Goose Collects and Uses” section of this Policy. For information about our purposes for collecting, or possibly sharing your personal information, please refer to the How Goose Uses Your Information section of this Policy. We retain the above categories of personal information consistent with our retention processes as described in How Goose Stores and Protects Your Information.
We may disclose or share your personal information with third parties for the purposes described in the How Goose Shares Your Information section of this Policy. Some of these disclosure activities may be considered “sales” under California law, even if no money changes hands, and some of these disclosure activities are considered “sharing” for purposes of cross-context behavioral advertising. The categories of personal information we have “sold” or “shared” as described in the How Goose Shares Your Information section in the past 12 months include the following: (1) personal details, contact information or identifiers (2) commercial information; (3) device, usage and internet or other electronic network activity information; (4) location data; and (5) inferences. In addition, as described in the section entitled Children below, we have not knowingly “sold” personal information of individuals under the age of 16.
We also disclose certain personal information for “business purposes,” such as disclosures to persons and entities that provide services to us and who assist us with securing the Services or delivering marketing messages and advertisements. We may disclose the following categories of personal information for our business purposes: (1) personal details, contact information, or identifiers; (2) location data; (3) photos or visual information; (4) commercial information; (5) device, usage and internet or other electronic network activity information; and (6) inferences.
We do not use or disclose sensitive personal information for purposes other than as necessary to provide you with the Services.
California Privacy Rights. California law grants certain rights to California consumers. These include:
Exercising Your CA Privacy Rights. To exercise your Privacy Rights under California law, please contact us at support@goose.pet. Please note that you can make a request-to-know twice within any 12-month period.
To exercise your right to opt out of “sale” or “sharing” of your personal information, contact us at support@goose.pet. If you have enabled “do not track” signals on your browser, the Services will treat this signal as a request to opt-out of “sale” or “sharing.”
Please note that we may need to verify your identity before completing your requests. This may include sending an e-mail to the email account associated with your Goose Account, asking you to sign into your user account, or answering some security questions.
If you are an authorized agent wishing to exercise rights on behalf of a California consumer, please contact us at support@goose.pet with a copy of the consumer's written authorization designating you as their agent.
We will not discriminate against you for exercising any of your rights under California law. Please note, however, that there may be certain circumstances where we are unable to complete your request, such as when we are unable to verify your identity or as otherwise permitted under applicable law.
To receive a report disclosing, on a global basis, the aggregate number of requests-to-know, requests-to-delete, and requests-to-opt-out received, complied with in whole or in part and denied by Goose, as well as Goose’s average days to respond, please contact us at support@goose.pet.
“Shine the Light”. California residents also have the right under certain circumstances to request information regarding how we share personal information with third parties for their own direct marketing purposes. To opt out of this type of sharing, please see the section entitled Choices Regarding Sharing with Third Parties.
Information about you will be transferred to, or accessed by, entities located around the world as described in this Policy. Some of these entities may be located in countries (such as the United States) that do not provide an equivalent level of protection for personal information as your home country.
We have put in place safeguards to provide adequate protection for transfers of certain information, in accordance with applicable legal requirements. For more information on the appropriate safeguards in place, or to request a copy of these safeguards, please contact us using the contact details listed in the How to Contact Goose section below.
The Services contain links to other websites or services that are not owned or controlled by Goose, including links to websites of Service Providers and our advertisers, our affiliates, and other business partners. This Policy only applies to information collected by the Services. We have no control over these third-party websites, and your use of third-party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third-party websites linked to the Services. Your use of third-party websites linked to the Services is at your own risk, so we encourage you to read the privacy policies of any linked third-party websites when you leave the Services.
The Services are not directed at or intended for use by children. We do not knowingly collect information from children under 16 years of age. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at using the contact details listed in the How to Contact Goose section below.
Except to the extent limited by applicable law, we will update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, and other factors by prominently posting notice of the update on the Services. Changes to this Privacy Policy will be effective when posted and the new effective date will be identified.
If we make any changes to the Privacy Policy that materially impact previously collected personal information about you, we will make reasonable efforts to provide notice and obtain consent to any such changes as may be required by law.
To request a copy of this Policy, or to request a copy of the Privacy Policy in place at the time you signed up for a Goose Account, please contact us at the details below.
If you have any questions about this Policy or the way in which your personal information has been used, please contact us by email at support@goose.pet