Blog

Discover the latest news from the Bookings & Pets business.

Reflections on the Evolution of Pet Care Technology

December 20, 2024

Technology

The Price of Pet Care Software: What You Need to Know Before You Buy

December 18, 2024

Software

Reflections on the Evolution of Pet Care Technology

Looking back, the journey from launching Petbookings.com to co-founding Goose has been nothing short of transformative, both for me and for the pet care industry. I first began thinking about online bookings around 2009.

December 20, 2024

Technology

The Price of Pet Care Software: What You Need to Know Before You Buy

When it comes to choosing pet care software, cost is often the first thing people focus on—but it’s important to think beyond the price tag.

December 18, 2024

Software

Unpacking the Technical Side of Pet Software: What Really Matters

When you’re shopping for pet care software, the technical stuff might not be top of mind, especially if you’re not super tech-savvy.

December 13, 2024

Software

What’s Behind the Curtain? Why the Company Behind Your Software Matters

When evaluating software, it's not just about the features—you also need to look at the company behind the product. Who are they, and why are they in this business?

December 11, 2024

Software

Choosing the Right Software? Don’t Overlook Customer Support

Customer support is often overlooked during the software buying process. It’s common to see robust support during the sales phase, with frequent check-ins from your representatives of the software sales team.

December 5, 2024

Software

Software Must-Haves for Multi-Location Pet Care Operations

Running a pet care business across multiple locations introduces a whole new set of challenges.

November 25, 2024

Software

The Table Stakes of Pet Care Software: What Every System Should Offer

When it comes to choosing pet care software, there are certain features that every solution in this category must have to meet the basic needs of your business.

November 19, 2024

Software

How Goose’s Confirmation-Based Booking Engine Changed My Business (And Will Change Yours)

If you’re like me, running a pet care facility means juggling a thousand things at once, with efficiency and customer service at the heart of it all.

November 15, 2024

Customer Experience

Introducing Goose's Membership Feature: Drive Customer Loyalty and Retention

We’re excited to launch our new membership feature—boosting loyalty and simplifying programs for pet care businesses and customers.

November 7, 2024

Company

Ready for Next-Level Pet Care? These Software Features Will Take You There

Let’s take things a step further and dive into the features that can truly transform your business.

October 21, 2024

Software

10 Signs It’s Time to Upgrade Your Pet Care Software

Choosing the right software for your pet care business can feel like a big challenge, but it’s one of the most important decisions for your long-term success.

October 11, 2024

Software

Setting check-in and check-out times to boost efficiency and revenue

Setting appropriate check-in and check-out times can improve the way you operate your business because of the impact it can have.

August 14, 2024

Data Driven Operations

Grooming, Now Available on Goose

I am thrilled to share some exciting news with you. Today marks a significant milestone for our company as we launch Grooming, a major new feature on Goose.

June 21, 2024

Company

Building Offers at The Kennel at Arbor Lane

The Kennel at Arbor Lane has been operating since 1962 and, although we have a relatively small facility, we’ve been on the cutting edge of technology.

June 14, 2024

Customer Experience

Adapting Your Pet Care Offer

Now that you’re here, I don’t advise changing your offers too often - you could end up confusing customers and your staff.

June 13, 2024

Customer Experience

Launching Your Pet Care Offer

Once you have your offers designed, you have to push them out to your customers through your standard marketing channels.

June 11, 2024

Customer Experience

Marketing Your Pet Care Offer

So far we’ve discussed psychological principles, how to design your pet care offer, and how to price your offerings. Now we need to get those offers in front of customers (and convince them to buy).

June 7, 2024

Customer Experience

Pricing Your Pet Care Offer

When creating your offers, you will want to leverage pricing to best take advantage of the psychological principles we mentioned earlier.

June 4, 2024

Customer Experience

Designing Your Pet Care Offer

In this article, I want to go a step further into the practical aspects of designing your offer and look at how room types, services, and add-ons are combined to create compelling offers.

May 30, 2024

Customer Experience

The Psychology of Building Pet Care Offers

This article delves into ideas like price anchoring, the decoy effect, and the power of offering (not too many) options.

May 21, 2024

Customer Experience

Communication best practices for every customer touch point

Turn happy pet owners into raving fans! Master customer communication with 6 key touchpoints & boost loyalty with email, text & more.

May 16, 2024

Customer Experience

How to create moments of customer delight

Discover actionable strategies to create moments of customer delight at every stage of the customer lifecycle. From onboarding to check-out, learn how to wow your customers and build lasting relationships.

March 29, 2024

Customer Experience

Long Term Benefits of Revenue Management

Effective revenue management isn’t just about maximizing short-term profit. Additional revenue that you gain from incorporating revenue management techniques can be allocated toward improving business operations...

February 22, 2024

Revenue Management

Handling Revenue Management Objections

Applying revenue management techniques is bound to create some anxiety for first-time practitioners. It is undoubtedly a little scary; however, I can promise you that the voice inside your head is far worse than...

February 19, 2024

Revenue Management

Applying Revenue Management Principles

A case study from The Kennel at Arbor Lane

February 16, 2024

Revenue Management

3 Pillars of Revenue Management

Learn the three levers that you can pull to create a more comprehensive and dynamic revenue management strategy. You can use one or all of these techniques concurrently to create a powerful revenue management strategy...

February 12, 2024

Revenue Management

Fixed vs. Dynamic Pricing

Learn the differences between fixed and dynamic pricing and the reasons why you might choose one or the other for your services.

February 8, 2024

Revenue Management

Pricing Foundations

Pricing is as much art as it is a science - there is no one right way to do it. The “right” price is highly dependent on your business offering and the economics of your business.

February 7, 2024

Revenue Management

Pet Peeves of Pet Parents: The Issue With Login Walls & Lengthy Pre-Registrations

Alright, let's get real about e-commerce in our digital world. With the explosion of online shopping, businesses everywhere are trying to meet customer online demand.

March 1, 2023

What Can We Learn From The Competitor That’s Quietly Eating All The Kibble

Are you snuggled up with your furry friends, feeling like you're on top of the world? Well, we've got some news that might put a little dent in your halo.

February 16, 2023

A Short Guide To Better Pricing Your Pet Services

Are you pulling your hair out trying to figure out the right prices for your pet service business? Don't worry, you're not alone.