Beverly’s Pet Resort modernized its operations by transitioning from a long-standing software system to Goose, gaining 24/7 access, automated workflows, and enhanced financial oversight. This shift has streamlined operations and reinforced their focus on personalized pet care. Discover how they embraced change to meet evolving customer expectations.
Today, Beverly’s Pet Resort is a premier pet care destination with an expansive campus that includes nightly boarding, a daycare facility, group play areas, and their signature 4-acre bark park. With a capacity to host 230 overnight guests and 70 daycare pets daily, the resort is massive. Yet, what Beverly’s is truly known for is its personalized, one-on-one pet care options tailored to each dog's needs and the owner's preferences.
Beverly's Pet Resort had been operating on KennelSoft, a software system it used for over 20 years. Although it was getting by on it, this locally installed system limited access and operational flexibility. "I really didn’t have effective access to our system from home," admits Kevin DeTrude. Managing reservations and financials involved manual processes that were time-consuming and inefficient.
Personalized one-on-one pet care sets Beverly’s apart
Having been one of the first users of Goose co-founder Chris Tilson's initial venture, PetBookings.com, Kevin was familiar with Chris's innovative approach to pet service software. "Chris had the foresight to start building what Goose has become 15 years ago," Kevin notes. Recognizing the potential to modernize his operations with the new Goose operating system, Kevin decided to transition from KennelSoft.
The move wasn't without its hurdles. "After 20 years on the same software, my employees were very resistant," Kevin recalls. Change is never easy, especially when it involves overhauling systems ingrained in daily operations. However, the support from the Goose team made a significant difference.
"I give a lot of credit to Huong and Chris. Sometimes they were dragging us along kicking and screaming, and in other cases holding our hand. I was very impressed with the transition team and the way they guided us through the process," he says.
One of the most impactful changes was gaining 24/7 operational capabilities. Unlike with his on-premise software, Kevin can now access his system from anywhere—even at home. He can monitor his business remotely, pull reports, and troubleshoot issues as needed. Kevin says, “With KennelSoft, I often felt like my hands were tied when I wasn’t physically at the resort. If a customer had a last-minute request or I needed to review financials from home, I had to wait until I was back on-site. That lag wasn’t just inconvenient—it meant we weren’t as responsive to customers as we could have been.”
There are lots of places to play with friends at Beverly’s Pet Resort
Goose streamlined operations by automating reservation confirmations and follow-up emails—tasks that were previously handled manually. Kevin explains that before Goose, booking was a two-step process where customers would request a reservation, and the team would have to confirm each one manually. They were working harder than needed and still not providing the best customer experience. "Now, everything is automated. Customers book in real time, and my team gets to spend more time with pets instead of their keyboards," he says.
In addition to 24/7 operations, Goose has revolutionized Beverly's financial oversight and reporting capabilities. "Prior to Goose, we had a very manual system for managing the dollars and cents," Kevin explains.
Kevin’s favorite reports include:
While the transition has already yielded significant benefits, Kevin is eager to delve deeper into Goose's capabilities. He plans to dig into Goose's revenue management features in 2025 to fully maximize its potential. For now, he is experimenting with the platform, making small, incremental changes to optimize operations further.
In an era where customer demands are rapidly changing, Kevin has always strived to be ahead of the curve. He believes that most online booking systems aren't much more than web forms that create unnecessary delays and cause customers to jump through hoops just to book a reservation. "There's a big difference between requesting a booking and making a booking in real time," he emphasizes. Goose enables Beverly's Pet Resort to meet customers on their terms, offering instant booking confirmations and 24/7 access to services.
Kevin with his team at Beverly’s Pet Resort
Kevin reflects on the transition: "KennelSoft served us well for a long time—it was a great system in its day. But as the industry has evolved, it became clear that it just couldn't keep up with the demands of today's business. We were working harder than we needed to and still falling short in areas like online booking and automation. Switching to Goose has been a game changer for us. It's built for the way pet care businesses need to operate now, and it's helped us stay ahead of the competition."
With Goose, Beverly's Pet Resort is not just adapting to the future—they're embracing it, ensuring it remains the go-to destination for pet owners seeking exceptional care for their furry family members. With an advanced, modern system, it can devote more of its time to what sets it apart—its personalized approach to pet care.
Since 2011, Deb Ward has been committed to creating a welcoming home-away-from-home that provides heartfelt, personal care. Adopting Goose enabled her to streamline operations, enhance online sales, and spend less time behind a screen and more with pets. Discover how she finally achieved her perfect balance. Image: see document.
Byrds Dawg Boarding transformed from a paper-based business into a thriving business with Goose software. Kerry, the owner, improved operations, streamlined booking, and increased capacity, while benefiting from Goose’s quick feature rollouts and excellent support. Her business continues to grow, offering advanced pet care services to her community.
Yardstick, a boutique pet care brand designed for modern pet parents, improved its operations and scaled its multi-location business with the help of Goose, benefiting from enhanced reporting, better business visibility, and a smoother booking experience—all backed by frequent updates and exceptional customer support.
